Usually our system will pull all your Google Ads data within just a few minutes.

However, for particularly large accounts, or during times of extremely heavy load on our system, it may take a little longer to initially pull your accounts.

In these instances please allow up to 6 hours to complete a full import of your Google Ads data.

There are also a number of steps you can take that are likely to resolve the issue:

  • Ensure that the tracking template is in the first field and that the second field (final URL) is empty.

  • Check that auto tagging is enabled.

  • Ensure you are not using any other click fraud services or 3rd party tracking at campaign level, as these tracking templates may clash with our service.

  • Additionally, we do not support call only, smart campaigns, or universal campaigns - as such, they will not show in your account.

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